Winning Ways - North West

Price: £75.00

Date: September at 09:30:00

Team Creation and Building

Merchants has joined forces with transphorm to create Contact Centre specific workshops for busy Contact Centre management. Designed specifically to be cost effective, unique, fun and above all – practical!

Performance improvement is at the heart of everything we do.

Learn cutting edge contact centre specific motivational techniques using NLP.

As a Contact Centre Manager, Supervisor, or Director helping your people to develop is the greatest contribution you can make to your business.
Do it to your utmost and you will be rewarded many times over through greater productivity, efficiency, staff retention and all-round job-satisfaction.

Use Merchants to increase yours and their ability to achieve success. Become more focused and motivated by attending this open workshop.

What is’ Winning Ways’ about?
This workshop will help delegates to ‘exercise the mind’. We will show them how they can use their attitude and motivation for maximum effect. We will introduce them to brilliant new methods for self development and personal growth, designed to achieve fantastic results in their work and also their personal life.

You will complete 4 learning modules through the day. These are…

What is motivation? Where does it come from? How can you generate it? What stops us from being successful?

The success model. How do successful call centre people think? What is their DNA and how can I use their strategies myself?

Generating peak call centre performance. Brilliant techniques for optimising drive, passion and focus

Planning your success. Learn to create an action plan for getting what you want, when you want it.